Vicki is an Administrative Professional with many years of office experience. She is responsible for office workflow procedures including but not limited to customer service, accounting, new vendor relations, and general support for all other office employees. Vicki is a Native of Florida and has been with Rapid Response Team since October 2013. When not at work, she enjoys spending time with her cats and reading.

Carlos joined RRT in April 2015 as a Restoration Technician.  After Three months he was promoted to a Lead Restoration Technician. In January 2017, he was then promoted to Project Supervisor. Carlos is responsible for managing all crews and subcontractors for our insurance and retail claims. He provides materials needed, permits, and doing inspections for work in progress to help ensure the job is completed effectively & efficiently and our customers can get back to their normal lives as quickly as possible. On my free time I enjoy going to the beach and spending time with family.

Melanie was born in Oklahoma and has 12 years’ experience in this industry. She’s IICRC Water Damage Restoration and Xactimate Level II certified. She’s an Estimator, Project Manager and a Sales & Marketing Manager for Sanibel Island. She meets with customers before the mitigation process begins to assess your damages to build a plan to return your property to pre-loss condition. As a project manager she’s responsible for restoration of water, fire, mold, and storm damage. Her attention to detail and communication skills is a key part of her success. In her role as sales and marketing manager for Sanibel Island she attracts, obtains and retains clients/referrals by updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. In her off time you’ll find her in her aqua office somewhere in the Gulf.

Michael has worked in the restoration business for 12 years. He started out as a field technician and has steadily worked his way up to Supervisor. Outside of work he enjoy coaching football and mentoring young men.

Kristi has 10+ years in sales and marketing, with her main expertise in disaster restoration. Customer care and job satisfaction is what Kristi is most passionate about. Her creativity and excitement for new ideas puts her in a class of her own.